Genting88 ("we", "platform", "company") respects the privacy of every player and is committed to ensuring your personal information is handled in a safe, transparent and responsible manner. This Privacy Policy explains how Genting88 collects, uses, stores and protects your personal data when you register for and use our platform.
This document is written in Bahasa Melayu and is intended for players in Malaysia. By registering an account or continuing to use Genting88's services, you agree to the data protection practices described in this policy. We encourage you to read this document carefully and to reach out if you have any questions.
Note: This Privacy Policy is subject to Genting88's Terms & Conditions and should be read together with that document. In the event of any conflict, this Privacy Policy shall take precedence in matters relating to personal data.
01 Personal Data Collected by Genting88
Genting88 collects several categories of personal data from our players. Collection is carried out only when necessary and for legitimate purposes. Below are the types of data we collect and the reasons for doing so:
| Data Category |
Example Information |
How It's Collected |
Requirement |
| Personal Identity |
Full name, date of birth, MyKad number |
Registration form |
Mandatory |
| Contact Information |
Phone number, email address |
Registration & verification |
Mandatory |
| Financial Data |
E-wallet account number, account holder name |
Deposit/withdrawal process |
Mandatory |
| Technical Data |
IP address, device type, web browser |
Collected automatically during use |
Automatic |
| Behavioural Data |
Games played, bets placed, active hours |
Platform activity logs |
Automatic |
| Cookies & Tracking |
Session cookies, preference cookies, analytics cookies |
Web browser |
Rejectable |
Genting88 does not collect sensitive information such as health data, religious beliefs or political views. We also do not collect data from third-party sources without your consent.
02 How Genting88 Uses Your Data
Collected data is used solely for legitimate purposes, which are clearly set out below. Genting88 will not use your data for any other purpose without first obtaining your explicit consent.
- Account Management: Creating, verifying and managing your Genting88 account, including the login process, OTP verification and profile updates.
- Transaction Processing: Processing deposits via Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow and FPX, and managing withdrawals to your registered payment account.
- Legal Compliance: Fulfilling legal obligations, including mandatory anti-money laundering (AML) and Know Your Customer (KYC) requirements.
- Platform Security: Detecting and preventing fraud, account misuse, suspicious activity, and security threats to the Genting88 ecosystem.
- Customer Support: Providing technical assistance and relevant support whenever you reach out to the Genting88 team via Live Chat or email.
- Responsible Gambling: Monitoring gameplay patterns to identify signs of problem gambling and alerting players who may need support.
- Service Improvement: Analysing aggregated (non-individual) usage data to improve Genting88's products, games and overall user experience.
- Marketing Communications: Sending Genting88 promotional information and bonus offers via SMS or email – only where you have given consent to receive marketing communications.
03 Data Sharing with Third Parties
Genting88 understands that your trust depends on how we handle data sharing. Here are our clear principles on this matter:
- Payment Service Providers: Required payment data is shared with providers such as Touch 'n Go, GrabPay, DuitNow and FPX solely for the purpose of processing your transactions.
- Game Providers: Usernames and session data are shared with licensed game providers that operate slots, live casino and other games on the Genting88 platform.
- Authorities: Genting88 will disclose data to Malaysian authorities when required by law or a valid court order.
- Analytics Services: Anonymised usage data (with no personally identifiable information) may be shared with analytics platforms for service improvement purposes.
What We Do Not Do: Genting88 does not sell, rent or transfer your personal data to advertisers, data brokers or any third party for their marketing purposes without your explicit consent.
04 Your Rights as a Genting88 Player
As a Genting88 player residing in Malaysia, you have the following rights regarding your personal data. To exercise any of these rights, contact us at support@genting88.app and your request will be processed within 14 working days.
Right of Access
You have the right to request a copy of all personal data Genting88 holds about you. We will provide a complete, easy-to-read report within 14 working days.
Right to Rectification
If any personal data held by Genting88 is inaccurate or out of date, you have the right to request a correction. You may also update certain information directly through your profile settings.
Right to Erasure ("Right to be Forgotten")
You may request that Genting88 delete your personal data. Such requests will be given full consideration, except where data must be retained to meet legal obligations such as financial records for tax and AML purposes.
Right to Restrict Processing
You may request that Genting88 restrict the processing of your data in certain circumstances — for example, while you are disputing the accuracy of your data or while a complaint investigation is ongoing.
Data Portability Rights
You have the right to receive your personal data in a structured, machine-readable format (JSON or CSV) for transfer to another service should you choose to do so.
Right to Object to Marketing
You may opt out of marketing communications from Genting88 at any time via the unsubscribe link in any promotional email, or by contacting our support team directly.
05 Genting88 Cookie Policy
The Genting88 website uses cookies to enhance the user experience, maintain secure login sessions and analyse how players use our platform. Cookies are small text files stored in your browser.
| Cookie Type |
Purpose |
Period |
Status |
| Session Cookies |
Maintaining your login session while you play on Genting88 |
Until logout |
Mandatory |
| Preference Cookies |
Saving your language preference, display settings and game preferences |
1 year |
Mandatory |
| Security Cookies |
Detecting suspicious login attempts and protecting your account |
30 days |
Mandatory |
| Analytical Cookies |
Analysing how players use the platform to drive improvements |
90 days |
Optional |
| Performance Cookies |
Helping games load faster based on your device |
30 days |
Optional |
You can manage your cookie settings through your browser preferences. However, blocking essential cookies may affect the functionality of the Genting88 platform, including your ability to log in securely.
06 Data Security Measures
Genting88 invests in high-technology security infrastructure to ensure that players' personal data remains protected at all times. The following are the key security measures we have in place:
- 256-bit SSL Encryption: All communication between your browser and Genting88 servers is encrypted using 256-bit TLS/SSL protocol — the same standard used by Malaysian banks.
- Two-Factor Authentication (2FA): Genting88 players can enable 2FA for an added layer of security — every login requires verification via a one-time password (OTP) sent to the registered phone number.
- 24/7 Monitoring: Genting88's cybersecurity team continuously monitors platform activity to detect and respond to security threats in real time.
- Secure Servers: Player data is stored in high-grade data centres with strict physical access controls, full redundancy and automated backup systems.
- Regular Security Audits: The Genting88 platform undergoes periodic independent security audits to identify and address any potential vulnerabilities.
- Identity Verification: KYC (Know Your Customer) procedures are carried out for new accounts and for withdrawals exceeding certain limits, to prevent identity fraud.
07 Data Retention Period
Genting88 retains personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required under applicable Malaysian law. The following retention periods apply to each key data category:
Identity & Account Data
7 years
Financial Transaction Records
7 years
Game Activity Log
5 years
Support Communication Logs
3 years
Analytics & Behavioural Data
12 months
Analytical Cookies
90 days
The 7-year period for financial and identity records is consistent with Malaysian legal requirements relating to tax records, anti-money laundering and financial regulation.
08 Third-Party Links & Services
The Genting88 platform integrates services from responsible third-party providers, including licensed game providers and Malaysian payment processors. All third parties with access to Genting88 player data are required to sign a strict data protection agreement and to comply with our privacy policy.
Genting88 is not responsible for the privacy practices of any external websites or services you may access independently. We encourage players to read the privacy policy of any other platform they use.
09 Child Protection
The Genting88 platform is strictly for individuals aged 18 and above. We do not knowingly collect, process, or store personal data from anyone under the age of 18.
If Genting88 discovers that personal data belonging to an individual under 18 years of age has been collected without proper age verification, the account in question will be terminated immediately and all associated data will be deleted from our systems. Parents or guardians who discover that their child has registered on Genting88 should contact us immediately at support@genting88.app.
10 Contact Us About Privacy
If you have any questions or concerns, or wish to exercise your privacy rights, the Genting88 team is here to help. All privacy and data protection enquiries are taken seriously and will be responded to within 14 business days.
Privacy Email
support@genting88.app
Live Chat
Available 24 hours a day, 7 days a week
Response Time
Within 14 business days for formal requests
FAQ – Genting88 Privacy
No. Genting88 does not share your phone number with advertisers or third-party marketing parties. Your phone number is used exclusively for account verification (OTP), important account-related communications and customer support. You may opt out of SMS promotions through your account settings or by contacting our support team.
Genting88 does not store full e-wallet account numbers or payment card details on our servers. All payment processing is handled directly by licensed payment providers (Touch 'n Go, GrabPay, DuitNow, FPX, etc.) via secure payment gateways. We retain only the account holder's name and last four digits for transaction reference purposes.
Yes, you may request deletion of your data under the "Right to be Forgotten". Submit your request to support@genting88.app. Please note, however, that Genting88 is required under Malaysian law to retain financial and identity records for 7 years after account closure for anti-money laundering and tax compliance purposes. All data outside these mandatory categories will be permanently deleted.
When a Genting88 account is closed, your access to the platform will be deactivated immediately. Identity and financial records will be retained for 7 years as required by law. Data such as cookies, analytics logs and marketing information will be deleted within 90 days. You may request a full report of data still held after account closure by contacting us.
In the event of a security incident involving player data, Genting88 is committed to: (1) Identifying and containing the incident as quickly as possible, (2) Assessing the scope and impact of the incident, (3) Notifying affected players within 72 hours of the incident being confirmed, (4) Providing clear guidance on the steps affected players should take, and (5) Reporting the incident to the relevant authorities in accordance with legal requirements.